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Frequently Asked Questions
- Is it safe to enter my credit/debit card details online?
- What types of payment do you accept?
- When will my order be dispatched?
- Can I have my order delivered to my work address?
- Can I order over the phone?
- Can I amend/cancel my order?
- I've received my order but its wrong/damaged?
- I've haven't received my order yet?
- I am having problems ordering online?
- Do your prices include VAT?
- How much is delivery?
- What couriers do you use?
- Do you share my details with anyone else?
- How do I return an unwanted item?
- Help... none of the above answer my questions?
- Is it safe to use my credit/debit card details online?
- At CampervanGifts we understand that security when shopping online is essential. Thats why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information.
Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an "s" therefore it will begin https:// .
All our transactions are processed using Prot-x or PayPal, we do not see and therefore do not store any card details.
http://www.protx.com/security.asp
- What types of payment do you accept?
- We accept the following types of Payment:
- Credit Cards - Visa, MasterCard & AMEX
Debit Cards - Solo, Maestro, Visa Debit, Visa Electron
Other Methods - PayPal Express - When will my order be dispatched?
- If you order before 1pm (Monday - Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day.
- Can I have my order delivered to my work address?
- We understand that it is sometimes easier to have you order delivered to your work address, so we are more than happy to offer this service. You can opt to have your order sent to a different delivery address while checking out. Occasionally we may contact you to confirm your billing address.
1st Class Recorded (UK) - Normally 1/2 working days.
Next Day (UK) - Next working day by 5:30pm
Europe - Normally 5-7 working days.
Delivery Options
Email: campervangifts@ventureblue.com
